Cloud 9 Vaping Co. accepts and entertains refunds, returns and exchange.

For Dead on arrival products C9VCo offered 100% return including shipping cost or ships up out new product.

Cloud 9 Vaping Co. offers limited warranty on selected products as well, if a device malfunctions within 4 weeks of purchase we will help customer get replacement device from manufacturer. An evidence video will be required from the customer of the defect or fault.

No warranty will be entertained if defect or fault is caused by user error or negligence.

For more details contact us at [email protected]